Payment Policy

At Tesmir, we offer secure and flexible payment options to ensure a smooth checkout experience.

We currently accept the following payment methods:

• American Express
  
• Apple Pay
• Google Pay
• Maestro
• Mastercard
• PayPal
• Visa

All transactions are processed securely and your payment information is encrypted. You will not be charged until your order has been confirmed and processed.

Currency:

All transactions on our shop are processed in Australian Dollars (AUD $)

Tax Calculation:

Please be informed that taxes, if any, will be calculated and added to the price during the checkout process. Therefore, there will be no sales tax.

Payment Security:

Your payment security is our priority. All payment transactions are encrypted and securely processed to protect your personal and financial information. 

Payment Authorization:

By placing an order on our shop, you authorize us to charge the designated payment method for the total amount of your order, including applicable taxes and shipping fees (if any).

Order Confirmation:

Once your payment is successfully processed, you will receive an order confirmation email to the address provided during checkout. This email will contain details of your order, including the items purchased, total amount paid, and shipping information.

Payment Disputes:

In the event of a payment dispute or unauthorized transaction, please contact our customer care team for prompt assistance. 

Payment Processing Time:

Payments are typically processed immediately upon placing an order. However, please allow up to 1-2 business days for payment processing in some cases.

Payment Failure:

Please check the payment information you provided during checkout again, or try using an alternative payment method, if for any reason your payment is not completed. For assistance, if the problem continues, please get in touch with your financial institution or our customer support team.

Payment Policy Updates:

We reserve the right to update or modify this payment policy at any time without prior notice. Please review this policy periodically for any changes.

For any issues or questions regarding your payment, feel free to contact our support team.

Contact Information

• Contact Form: Click here
• Email: contact@tesmir.com
• Phone: +61 39 0084267

Tesmir
Unit 805, 70 Queens Road, Melbourne, VIC 3004, Australia

We are available during the following hours:

• Monday to Saturday: 8:00 am – 5:00 pm (GMT+10:00) Australian Eastern Standard Time (Melbourne)
• Sunday: Closed

We strive to respond within 24 hours.